ENQUIRIES and CANCELLATIONSįor any queries about your order please contact us at or call on 1300 776 388. Returned parcels due to incorrect addresses can be subject to a return-to-sender fee of $12 as well as a redelivery charge to resend your parcel. Please double check that your delivery address is correct. You can use this tracking number on the Australia Post website to track the progress of your delivery.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). Estimated Delivery Times After Dispatch: State Orders received after 8am will be processed and despatched the next business day. Cut off time for same day despatch is 8am Monday to Friday, excluding public holidays. HANDLING TIMEĪll orders are processed in our warehouse the same day or the next day. For very urgent orders please contact our customer care team or 1300 776 388 and we’ll check if our warehouse partner’s courier network can meet your delivery deadline.
Our warehouse partner does not offer this service, however most orders are dispatched and received between 2 and 5 business days. Orders from STO affiliates (State and Territory Organisations) and all wholesale customers. We are pleased to offer a standard shipping rate of $9.95 to all destinations in Australia EXCLUSIONS: For cartons that weigh more than 22kg, we use a network of economy road freight couriers. This Standard Service is by road freight. We use Australia Post Parcel System for all orders weighing less than 22kg.